Refund Policy

 

Effective Date: June 25, 2025

 

We want you to love your Tresglow purchase! If for any reason you’re not satisfied, please review our return policy below:

 

Eligibility for Returns

 

  • Returns are accepted within 14 days of delivery.
  • Items must be unused, unopened, and in their original packaging.
  • We do not accept returns on used, opened, or final sale items.


🔁 How to Request a Return

 

  1. Email tresglowskincare@gmail.com with your order number and reason for return.
  2. If approved, we’ll send you instructions for shipping the item back.
  3. Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect.


💵 Refunds

  • Once we receive and inspect your return, we’ll notify you by email.
  • If approved, a refund will be issued to your original payment method within 7–10 business days.
  • Shipping fees are non-refundable.


Non-Returnable Items

 

  • Opened or used skincare/cosmetic products
  • Gift cards
  • Sale items or promotional bundles


📦 Damaged or Incorrect Orders

Please contact us within 3 days of receiving your order if there’s an issue. Send photos of the item and packaging to tresglowskincare@gmail.com for faster assistance.